Privacy Policy

CreditWale: Privacy Policy

Last Updated: 10-Oct-2024

At CreditWale (hereinafter referred to as “we,” “us,” or “our”), we value the trust that our users place in us. Protecting and maintaining the integrity of our customers’ personal information is of the utmost importance to us. Our Privacy Policy outlines how we collect, use, store, and share your personal information in connection with services provided via our website, www.creditwale.com (hereinafter referred to as “Website”).

By accessing or using the Website, you agree to this Privacy Policy and consent to the practices described herein. If you do not agree with any part of this Privacy Policy, you must discontinue using the Website or our services.

1. Controllers of Personal Information

Your personal information will be collected and stored on servers located in India by CreditWale, including its representatives, affiliates, and business partners. CreditWale is committed to respecting the privacy of its customers and complies with applicable data protection regulations in India.

2. What Personal Information We Collect

We collect personal information to provide you with seamless services, including but not limited to:

  • Information You Provide: When you register or apply for services such as personal loans, home loans, or business loans, we collect details such as your full name, email address, contact number, residential address, date of birth, KYC documents (such as PAN, Aadhar), financial information, and other necessary documentation.
  • Automatic Information: We collect certain types of technical data automatically when you interact with our website. This may include your IP address, browser type and version, time zone setting, and browser plug-in types. We also collect data on the pages you visit and how you navigate through the website.
  • Third-Party Information: We may gather information from third-party sources, including credit reporting agencies or banks to complete your credit applications or verify your identity.
  • Cookies: Like many websites, we use cookies and similar technologies to assess how users engage with our website. Cookies help personalize your experience and save time by remembering your preferences.

3. Purpose for Collecting Information

We collect your personal information for the following purposes:

  • Service Facilitation: Personal data is required to process your loan applications (personal loans, home loans, loans against property, and business loans), deliver services, and communicate with you about our products and services.
  • Customer Support: We use personal information to respond to your queries, provide support, and address issues with our services.
  • Marketing and Promotions: We may send you details about product updates, informational content, promotional offers, and new services. You have the discretion to opt out of receiving such communications by unsubscribing or contacting us directly.
  • Risk Mitigation: Personal information may be used to perform risk and fraud detection, ensure compliance with applicable legal obligations, and help protect the security of your account.
  • Internal Analysis and Research: Your data helps us improve the functionality of our website and services, develop new products, and optimize the customer experience.

4. How We Use Cookies

Cookies are used to track user preferences and activities. We use both session cookies (which expire when you leave the website) and persistent cookies (which stay on your device longer) to improve user experiences. For example:

  • Monitor traffic patterns and usage.
  • Personalize content and services.

You can disable cookies through your browser settings, but doing so may limit access to some of the website’s functionalities.

5. Sharing Information with Third Parties

CreditWale does not sell, rent, or trade your personal information for commercial purposes. However, we may share your personal information with trusted third parties under certain circumstances:

  • Business Partners: Your information may be shared with lenders (e.g., banks, NBFCs) and other partners necessary to process loan applications.
  • Service Providers: We may engage third-party vendors to assist in providing services. These service providers have access to the necessary personal information to perform their tasks but are obligated to adhere to our strict data protection standards.
  • Legal and Regulatory Obligations: We may share your information with government agencies, credit bureaus, or law enforcement when required by law.
  • Successors: In the event of a merger, acquisition, or sale of our business assets, your information may be transferred to a successor in interest.

6. Data Storage & Retention

Your personal information will be stored securely on servers located in India. CreditWale retains your data as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required to comply with regulatory, legal, or operational obligations.

When your information is no longer needed, we will destroy or anonymize the data in accordance with applicable laws.

7. Your Rights Over Your Data

You have the right to control how your personal data is processed. This includes the ability to:

  • Access, Review, and Correct: You can ask for access to or copies of your personal data and request corrections or updates if your information changes.
  • Opt-Out or Withdraw Consent: If you no longer wish to receive marketing communications, you can opt-out at any time by contacting us or following the unsubscribe instructions in promotional emails.
  • Deletion of Data: You may, at any time, request the deletion of your personal data if you believe it’s no longer necessary for the purposes for which it was collected. However, deletion requests are subject to legal retention requirements.

To exercise any of these rights, please contact us at: privacy@creditwale.com

8. Data Security Measures

We are committed to safeguarding your information. We employ industry-standard methods to protect personal data, including:

  • Encryption: Ensuring that sensitive data is transmitted securely.
  • Access Control: Restricting access to only authorized personnel.
  • Security Audits: Regularly testing and evaluating our security systems.

While we use best-practice security techniques, no method of digital transmission or storage is fully secure, and we cannot guarantee 100% protection against breaches.

9. Links to Other Websites

Our website may contain links to external websites operated by third parties. Please note that CreditWale is not responsible for the privacy practices of those third-party sites. We encourage you to review their privacy policies before providing any personal data.

10. Grievance Redressal/ Data Protection Officer

If you have any concerns, grievances, or inquiries related to your privacy or our data handling practices, you may reach out to our Grievance Redressal Officer:

Alternatively, you can reach our Data Protection Officer:

Our team will review your concerns and provide a response within 30 working days.

11. Modifications to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. Any significant updates will be communicated via notice on our website or by sending you an email.

Please review this policy periodically for the latest information on our privacy practices. The “last updated” date at the top of this policy will indicate the most recent revisions.

Thank you for trusting CreditWale with your personal information. Protecting your privacy, and maintaining confidentiality, is our priority. For any questions or concerns regarding our Privacy Policy, feel free to reach us at: support@creditwale.com.

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